Front desk and scheduling
HIPAA and PIPEDA
Also called HIPAA, PIPEDA, patient privacy
Privacy laws that govern how offices protect patient information, in the US and Canada.
HIPAA is the US federal law that protects the privacy and security of health information held by covered providers such as dental offices. In Canada, privacy rules include the federal PIPEDA and provincial laws, depending on where the office is and the type of organization. In both countries, staff must handle charts, calls, emails and screens carefully, share information only as needed, and follow the office's privacy policy.
Example at the front desk
I did not leave her appointment details on voicemail, and only confirmed with the number on file.
US and Canada
HIPAA applies in the US. Canadian offices follow PIPEDA or provincial privacy laws, depending on the province.