Front desk and scheduling
Short-call list
Also called ASAP list, wait list, cancellation list
A list of patients who want an earlier appointment and can come in on short notice.
A short-call list holds patients who have asked to be called if an earlier opening comes up. When someone cancels, the front desk works down the list to fill the time, which protects production and helps patients get care sooner. Keep notes on how much notice each person needs, the procedure they need, and how long it takes, so the opening fits.
Example at the front desk
Dr. Lee's 3 o'clock opened up, so I called the next person on the short-call list.