Insurance and billing

Subscriber

Also called policyholder, member, dependent

The person who holds the insurance plan, with spouses and children covered as dependents.

The subscriber, also called the policyholder or primary member, is the person through whom the coverage is issued, often via an employer. Spouses and children covered under it are dependents. Claims need the subscriber's name, birth date and ID, which often differ from the patient's. A common error is entering the patient's details instead, so double check the card at check-in.

Example at the front desk

The patient is a dependent, so the subscriber's birth date goes on the claim.

Sources

Want every call to your office answered?

Book a call and we'll show you how AloAi answers your office's phones.