Front desk and scheduling
Treatment acceptance
Also called case acceptance
The share of recommended treatment that patients agree to and schedule.
Treatment acceptance describes how often patients say yes to the care the dentist recommends. High acceptance usually reflects clear explanations, trust, fair financing options and easy scheduling. The front desk plays a part by explaining costs plainly, checking insurance in advance, and booking the next visit before the patient leaves. Practices track it as a percentage of treatment presented that gets scheduled or done.
Example at the front desk
She agreed to the crown, so I booked the prep visit before she left.