Front desk and scheduling
Accounts receivable
Also called A/R, AR, outstanding balances
Money owed to the office by patients and insurers for care already provided.
Accounts receivable, or A/R, is the total of unpaid balances for completed care, owed by insurers and by patients. Offices review it by age, such as under thirty days or over ninety, because older balances are harder to collect. Regular work on aged claims and statements keeps it healthy. A growing A/R often points to problems such as rejected claims, unclear estimates or missed follow-up.
Example at the front desk
I am working the A/R report and calling the plan about three claims over sixty days.