Front desk and scheduling
Collections
Also called collected revenue
The money an office actually receives from patients and insurers, as opposed to what it bills.
Collections are payments actually received, from patients and insurance. They are compared with production to see how much of the work the office does turns into cash. The percentage varies with write-offs and unpaid balances. The front desk affects collections directly by verifying benefits, giving clear estimates, collecting patient portions at the visit and following up on unpaid claims. The word can also refer to sending overdue accounts to a collection agency.
Example at the front desk
We collected a high share of today's production because we took patient portions at checkout.